Website Yes Bank
If you are a highly organized and customer-focused individual who is passionate about delivering superior service and maintaining high standards of compliance, this may be the perfect opportunity for you. With a diverse range of responsibilities and the opportunity to work with a team of professionals, this role offers the chance to develop your skills and grow your career in the banking industry. We encourage you to apply for this job and become a valuable member of our team.
Q: What is the main responsibility of this job?
A: The main responsibility of this job is to handle account opening, account maintenance, and account closure processes, as well as address customers’ inquiries and instructions.
Q: What is expected in terms of customer service?
A: The successful candidate will be expected to ensure that the bank’s delivery standards are met in order to achieve total customer satisfaction. This includes timely checking of account opening documentation and opening of accounts, as well as proactively and sustainably liaising with other teams as needed.
Q: What is involved in transaction-related responsibilities?
A: Transaction-related responsibilities include ensuring proper scrutiny of all transactional documents, addressing transaction-related inquiries, and monitoring all transactions.
Q: How are service and quality maintained in this role?
A: Service and quality are maintained by ensuring that all people, processes, data, and systems in the branch are well attended to deliver consistent and superior levels of service to all customers. This includes maintaining records and data on customer queries and complaints, analyzing this data to improve efficiency, and coordinating with relationship managers and key clients to assess service levels and customer satisfaction.
Q: What is involved in audit and compliance?
A: Audit and compliance responsibilities include following all processes and policies as per guidelines and audit rating of the branch, ensuring comprehensive compliance with internal, regulatory, and statutory requirements, and attending to any audit findings.
Q: Are there any other responsibilities in this role?
A: Other responsibilities in this role include maintaining high levels of discipline, escalating issues that impact business and proposing solutions, managing local vendor relationships, and ensuring the upkeep and maintenance of the branch while controlling costs. The successful candidate should also be thorough with banking processes, regulations, and guidelines across retail products, and comply with bank policies and procedures to ensure the safety and security of bank and customer assets.