Website Swiggy
If you are looking for a job in Morena, consider applying for the Customer Support Specialist position at Swiggy. In this role, you will assist customers with technical issues, share feature requests and workarounds with your team, inform customers about new features, and follow up with customers to ensure their issues are resolved. You will also be responsible for managing customer communication, handling customer complaints, and ensuring customer satisfaction. The ideal candidate will have advanced MS Excel skills, good communication skills, and SAP knowledge. Don’t miss this opportunity to join the Swiggy team and start your career in customer support. Apply now!
Q: What is the job?
A: The job is for a Customer Support Specialist.
Q: What will the Customer Support Specialist do?
A: The Customer Support Specialist will assist customers with technical problems when using our products and services. They will also share feature requests and effective workarounds with team members and inform customers about new features and functionalities. Additionally, they will follow up with customers to ensure their technical issues are resolved.
Q: What are the responsibilities of the Customer Support Specialist?
A: The responsibilities of the Customer Support Specialist include managing customer communication via emails and phone, providing a single source of information regarding our products and services, handling customer complaints, and ensuring customer satisfaction. They will also be responsible for handling the end-to-end process of resolution to all customer complaints, ensuring timely responses to customer queries, tracking customer call data to prevent complaints, and ensuring customer satisfaction.
Q: What skills are required for the Customer Support Specialist?
A: The skills required for the Customer Support Specialist include advanced MS Excel skills, good/soft communication skills (written and verbal), and SAP knowledge (preferable but not required).