Website Swiggy
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you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Monitor customer complaints on social media and reach out to provide assistance
- Identify customer needs and help customers use specific features scenarios or impersonate users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members