Looking for a Wipro job in Hyderabad? Check out this blog post to learn more about the MAC JAMF _SME role and how to apply. Get the latest information on job openings, salary details, and more.

Duties and Responsibilities

Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN, Security App, etc. over Remote Support
Answer incoming calls and respond to customers’ emails in a timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and offer Solutions to customers.
Research, identify, and resolve customer complaints using applicable software.

Q: What Benefits & Perks are Offered?

A: Benefits include flexible working hours, health insurance, paid time off, and performance–based bonuses.

Q: What Experience is Needed?

A: Previous experience in customer service and/or technical support is preferred.

Q: What Language Proficiency is Needed?

A: Fluency in English is required.

Conclusion: This is an excellent opportunity for someone looking to start a career in customer service and technical support. With flexible working hours, health insurance, and performance–based bonuses, this is a great opportunity to work in a fast–paced and rewarding environment. Apply now to get started.