Are you looking for a job in the production industry? Look no further! Wipro is now hiring Production Agents! Join our team and help us create innovative products that are designed to make life easier. Benefit from a competitive salary, access to world–class resources, and the opportunity to work with a global leader in technology. Start your career with Wipro today!
Duties and Responsibilities
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot the most occurring trends to prevent future problems
Q: What Benefits & Perks are Offered?
A: Benefits and perks include competitive salary, medical insurance, paid time off, and other incentives.
Q: What Experience is Needed?
A: Applicants should have a minimum of 1 year of experience in customer service or a related field.
Q: What Language Proficiency is Required?
A: Proficiency in English is required.
Conclusion: This is an excellent opportunity for someone looking to join a growing team in customer service and help ensure the satisfaction of customers. The job offers a competitive salary and benefits, as well as the chance to develop skills and gain experience. If you are looking for a fulfilling career that allows you to make an impact, this is the job for you.