Website VodafoneIdea
If You are Looking for Jobs in Mumbai, Check out this HNI-VIP Management Job vacancy in Mumbai. The premium base comprises high ARPU, socially influential, and high tenure customers. HNI is high net worth Individuals who are socially prominent, Brand influencers, CXO level Top executives, Sports, Media Personalities & Politicians. . It is therefore very important to give an exceptional service experience to this set of customers. These customers are socially prominent and drive perception on the multiple Social Media Platform.
Your Duties And Responsibilities as an HNI-VIP Management
- Management of the premium post-paid Base of the circle of Avg ARPU above 2.5K & delivering churn less than 0.5%
- End-to-end base management from customer query handling, resolution, collection & dispute resolution.
- Ensuring Exceptional Customer service for the premium base.
- Ensuring complete Collection for the base
- Proactive engagement for
- Extracting revenue via cross Sell
- Enhancing IR penetration via Pack Sale
- Create More families via a new connection sale
- Engagement with Top CXO-level customers to improve account relationships and create opportunities for more business.
- Ensure 24 * 7 availability for the assigned base.
- Mandatory Customer field visit
- Manage Relationships via Engagement activities on regular basis.
- Quarterly basis upgrade/downgrade management
Requirements / Who Can Apply For This Position
- Graduate / PG in any field
- Communication skills
- MS Office & Presentation Skills
Job Details Company Name : Location : Mumbai Job Type : Full-Time