Website VodafoneIdea
Explore exciting career opportunities in Quality Assurance at Vodafone Idea. Join the leading telecom company in India and make a difference. Learn more about the job roles, qualifications, and recruitment process here.
Duties and Responsibilities
- Deep dive and RCA (root cause analysis)
- Qualitative insights
- Defect disposition (missed opportunity-wise)
- Mapping the gap around “Service Failures”
- Identifying areas of improvement.
Q. What are the qualifications required to apply for this job?
A. 8+ years of work experience in telecom customer life cycle, knowledge of Microsoft Windows 10, proficiency in Microsoft Office (Excel, PowerPoint, MS Access), presentation skills, and knowledge of Lean, Six Sigma tools, and customer-centric is an advantage.
Q. What experience is needed for this job?
A. 8+ years of work experience in telecom customer life cycle, knowledge of Microsoft Windows 10, proficiency in Microsoft Office (Excel, PowerPoint, MS Access), presentation skills, and knowledge of Lean, Six Sigma tools, and customer-centric is an advantage.
Conclusion: Are you looking for a new job that brings with it the challenge and opportunity of developing your technical and customer–centric skills? This job offers an exciting opportunity for someone to become a Knowledge and Subject Matter Expert and lead cross–functional teams. With the potential for excellent presentation skills and a wide range of technical skills, this job is an excellent opportunity for those seeking to advance their career. Don‘t miss your chance to apply for this job today!