Are you looking for a job in a global company? Look no further than Teleperformance, where you can find a quality analyst position. Learn about the job requirements and how to apply.
Duties and Responsibilities
- Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
- Will be responsible to meet Quality related service levels monthly
- Randomly monitor calls to ensure Client/TP standards are maintained.
- Need to manage BAU, Business intelligence audit, and other compliance audits as per business requirement
- Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
- To work together as a team and achieve the targets set by clients
Q: What Benefits & Perks are Offered with this Job?
A: Benefits and perks include competitive salary, health and dental insurance, vacation time, and performance bonus.
Q: What Language Proficiency is Needed?
A: Fluency in English is required.
Conclusion: This is an exciting opportunity for someone who is looking to join a leading organization in the Information Security and Risk Management industry. With its competitive salary, health and dental insurance, vacation time, and performance bonus, this position is perfect for an individual who is looking to further their career in this field. If you have the necessary skills and experience, don’t miss out on this excellent opportunity!