Systems Analyst – IT Job in Chennai

Website Flex International Ltd

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an System Analyst – IT located in IN Chennai GBS B2. If You are Looking for Jobs in Chennai, Check out this Systems Analyst – IT Job vacancy in Chennai.

Your Duties And Responsibilities as a Systems Analyst – IT

  • Hold responsibility for the quality of provided support.
  • Attend training sessions and actively work to extend system & process know-how.
  • Comprehensive documentation of the solution so the user understands the problem as well as the corrective actions.
  • Handover of urgent cases on shift change based on the relevant guidelines.
  • Monitoring the helpdesk queue and picking up appropriate tickets.
  • Interact with users primarily via helpdesk tool, but also by phone, messenger, and mail as required for effectiveness. Analyze & resolve the incident effectively as well as explain
  • The support process where necessary. Escalate to a senior colleague based on the escalation guidelines where appropriate

Requirements / Who Can Apply For This Position

  • 2 – 3 Years of Experience in Baan / other ERP.
  • Willingness to work on shifts on a rotational basis (16 X 5).
  • Excellent Spoken and written communication in English.
Job Details  
Company Name : Flex International Ltd
Location : Chennai, India
Job Type : Full-Time

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