Website Tata Communications Limited
Are you a recent graduate looking to start your career in the telecom industry? If yes, then your search ends here! Tata Communications is seeking a Jr. Customer Service Executive for their Telecom Network Operations and Maintenance team in Mumbai, India. As a Jr. Customer Service Executive, you will be responsible for ensuring the reliability and robustness of cable systems, managing the complete capacity distribution and traffic activation on the cable system, and providing manpower technical resource support for internal customers during project implementation and delivery.
Key Responsibilities:
- Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings
- Correct mission-critical utility infrastructure problems effectively at optimal costs and in a timely manner
- Establish tools and procedures to monitor field operations performance
- Ensure reliability and robustness of cable systems
- Set up configurations – number of fiber pairs in the cable, capacity, landing stations
- Manage the complete capacity distribution and traffic activation on the cable system
- Track and monitor the environmental performance to ensure minimal interruption to network transmission and/or network switches
- Ensure compliance with all regulatory stipulations within the region
- Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE, etc.)
- Lead, drive, and monitor all maintenance and cost-saving activities related to facilities including facility maintenance, thereby ensuring sufficient focus on optimizing the cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments.
Requirements:
- Graduate degree in any discipline
- 0-2 years of experience
- Strong problem-solving and communication skills
Q1. What qualifications are required for this role?
A1. The ideal candidate must have a graduate degree in any discipline, with 0-2 years of experience. They must have strong problem-solving and communication skills.
Q2. What are the key responsibilities of a Jr. Customer Service Executive in the Telecom Network Operations and Maintenance team?
A2. As a Jr. Customer Service Executive in the Telecom Network Operations and Maintenance team at Tata Communications, you will be responsible for driving the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL, correcting mission-critical utility infrastructure problems, establishing tools and procedures to monitor field operations performance, ensuring reliability and robustness of cable systems, managing the complete capacity distribution and traffic activation on the cable system.