Website Mphasis Ltd.
Looking for a Sr Officer job in Bangalore? This blog post provides detailed information about the job, its qualifications, and the responsibilities it entails. Find out if this is the right job for you!
Duties and Responsibilities
- Assist Work Force management with call flow analysis and suggestions
- Work closely with management and other site personnel to achieve high-level goals and promote a focused, goal-driven environment
- Provide training agenda feedback on nesting quality metric performance
- Maintain and track accurate records of PTO accruals, attendance, and time of usage via the Workforce Management system
- Observe and monitor inbound and outbound call volume and create a strategic plan to improve and maintain KPI attainment
- Identify and analyze data trends as they develop and communicate recommendations effectively to management in order to maintain KPIs
- Provide recommended intervention activities to address quality metric opportunities identified
Q: What are the Benefits & Perks of the Job?
A: The benefits and perks of this job include a competitive salary, health insurance, paid time off, and other benefits.
Q: What Experience is Needed?
A: Applicants must have experience with Microsoft Excel, data manipulation, query writing, workforce management tools, and processes.
Conclusion: This is an excellent opportunity for anyone looking to work in a major city with a competitive salary and benefits. With the right qualifications and experience, you can make a positive contribution to the job and gain valuable experience in the process. Don‘t miss out on this great opportunity and apply now!