Website JSW Steel

Are you searching for a staff role as a Shift Engineer in Customer Relationship Management (CRM) at Cold Rolling Mill II in Vijaynagar, Vidyanagar, Karnataka? If yes, then your search ends here! We are currently seeking an experienced and motivated Shift Engineer to join our team and help us deliver exceptional customer service.

Key Requirements:

Minimum of 2 years of experience in Customer Relationship Management or a related field
Bachelor’s degree in Engineering or equivalent
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work in a team environment

Responsibilities:

Respond to customer inquiries and concerns in a timely and accurate manner
Work with other departments to ensure a seamless customer experience throughout the entire customer journey
Analyze customer feedback and data to identify areas for improvement and implement changes accordingly
Collaborate with other teams to develop and implement customer service processes and procedures
Train and coach customer service representatives to ensure they have the necessary skills and knowledge to provide exceptional service

Q1. What is the minimum experience required for this role?

A. The minimum experience required for the Shift Engineer – CRM position is 2 years of experience in Customer Relationship Management or a related field.

Q2. What are the key responsibilities of the Shift Engineer – CRM?

A. The key responsibilities of the Shift Engineer – CRM include responding to customer inquiries and concerns, working with other departments to ensure a seamless customer experience, analyzing customer feedback and data to identify areas for improvement, collaborating with other teams to develop and implement customer service processes and procedures, and training and coaching customer service representatives.