Website Royal Enfield

Are you an experienced professional looking for a challenging role in Chennai? Your search ends here! We have a great opportunity for an Area Manager – Service at Royal Enfield. As an Area Manager – Service, you will be responsible for the dealer service performance in the region and will lead the implementation of various service processes.

Responsibilities:

Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customers is less.
Responsible for increasing After Sales Service and thereby increasing customer market share.
Responsible for workshop loading and achieving defined targets by the number of job orders and service volumes.
Ensure customer satisfaction through quality and timeliness of work done for customers.
Maximize customer loyalty and retention by ensuring that customers receive constant care and attention.
Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits, and competitor information.
Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance.
Conduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail team.
Support the company on understanding current service customers’ profile and expectations.
Provide spare parts management support to the Channel Partners and supportive interaction with the factory team.
Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning and procurement), Tools and Equipment for new models, etc.

Requirements:

Bachelor’s in Engineering (Automobile/Mechanical).
7+ years of experience in a similar role.
Extensive service marketing experience.
Knowledge of dealer service/parts operations.
Territory and dealer management experience.

Q&A:

Q: What is the job location for this position? A: The job location for this position is Chennai, Tamil Nadu, India.

Q: What are the responsibilities of an Area Manager – Service?

A: The responsibilities of an Area Manager – Service include creating customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customers is less, and responsible for increasing After Sales Service and thereby increasing customer market share, ensuring customer satisfaction through quality and timeliness of work done for customers, and more.