Website Hewlett Packard Enterprise India Private Limited
If You are Looking for Jobs in Chennai, Check out this Senior Network Engineer Job Vacancy in Chennai. We are looking for a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
Your Duties And Responsibilities as a Senior Network Engineer
- Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
- Document issues and work with engineering if needed to provide fixes.
- Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation.
- Participate in new product development, customer training, and other support-related activities.
- Provide technical expertise and guidance during testing and deployment of Silver Peak systems;
- Manage critical customer issues and facilitate communication between customers, sales, and engineering;
- Help define and develop support processes and tools as appropriate.
Requirements / Who Can Apply For This Position
- Bachelor’s or Master’s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
- 3+ years of experience supporting enterprise customers with complex data center environments, preferably with a network technology company
- 5 years of work experience
Job Details Company Name : Hewlett Packard Enterprise India Private Limited Location : Chennai, Tamil Nadu Job Type : Full-Time