Website Cummins India Limited
A Technical specialist with a focus on customer service and complex engine repair at the customer’s site. The Senior Engineer Key Account – Solution will diagnose and execute repairs, coach technicians, develop relationships with customers, and identify sales opportunities.
- Serve as the primary technical contact for customers to diagnose and repair complex engine products on-site.
- Develop productive relationships with customers and ensure prompt attention and resolution of customer needs.
- Use specialized tools and documented procedures to diagnose and complete complex repairs at the customer site.
- Perform preventative maintenance activities according to documented schedules and standards on engines and components in the field.
- Escalate unresolved issues to product specialists or supervisors.
- Coach and develop technicians and transfer knowledge and experience to others.
- Review repair plans, parts lists, etc.
- Complete required documentation such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identify additional sales and service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation.
- Report any issues/incidents to site management and supervisor.
- Bachelor’s degree in engineering or related field.
- Previous experience in a similar role is preferred.
- Knowledge of engine products and systems.
- Excellent communication and conflict resolution skills.
- Ability to manage complexity and solve problems effectively.
- Strong customer service skills.
- Experience in coaching and developing others.
- Willingness to seek out new challenges and grow professionally.
- Proficiency in using specialized service tools and documenting service work.
QnA Section :
Q1. What is the primary responsibility of the Senior Engineer Key Account – Solution?
- The Senior Engineer Key Account – Solution is responsible for diagnosing and executing complex repairs on engine products at the customer’s site, developing productive customer relationships, and identifying sales opportunities.
Q2. What are the necessary skills for this role?
- The Senior Engineer Key Account – Solution must have strong communication and conflict resolution skills, be able to manage complexity and solve problems effectively, and have a strong customer service orientation. They should also be experienced in coaching and developing others and willing to seek out new challenges and grow professionally.