Senior Associate – Policy Servicing Job in Mumbai | HDFC Careers

Website HDFC Life Insurance Company Ltd

If You are Looking for Jobs in Mumbai, Check out this Policy ServicingJob vacancy in Mumbai. Policy servicing as a department is responsible for the processing of Unit Linked requests i.e. Fund Switch, Premium Redirection, Surrender, Partial Withdrawal, Top-up, and all other UL requests UL processing end-to-end ownership within TAT.

Your Duties And Responsibilities as a Policy Servicing

  • To ensure customer service support all backend & frontend teams like Refunds, Mini Hub, Branch, Accounts and LMS, and Lifeasia to track the request till processing.
  • Ensure all Unit linked transactions get processed as per defined TAT.
  • Interacting with external customers and internal customers and addressing them. Queries, requests, and complaints, Upfront Complaint Resolution & Complaints Management.
  • Processing all policy servicing transactions and follow-up with the concerned team for ensuring requests are processed with the correct NAV date as per customer request.
  • Answering queries on phones & emails from Branch, Service Recovery & customer connect & Internal teams, etc.
  • Unit journal and Journal voucher to get processed as per requirement case to case basis.
  • Ensure control reports like reversal reports & Top-up reports running on a daily basis.
  • SR status monthly &quarterly reporting to be done for all transactions processed on particular months.
  • Ensure JV processes in policies where policy is assigned to HDFC Life company by deducting outstanding loan amount.
  • Unit-linked Dump is getting processed as per scheduled time.
  • Production issue follow-up to track requests end to end till the resolution is not received.
  • To close cases that are open in the Surrender report & SR status report on a daily basis.
  • Monthly – SU reversal & fortnightly OTC & NON -OCT reports are getting submitted as per TAT.
  • UJ pending report to be shared on weekly basis with the Accounts team.

Requirements / Who Can Apply For This Position

  • MS office, Life Asia, Wonders.
  • Sound knowledge of operational processes of insurance.
  • Detailed understanding of regulatory implication of process
  • Minimum 1 year of experience in operations
Job Details  
Company Name : HDFC Life Insurance Company Ltd
Location : Mumbai
Job Type : Full-Time

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