Website JSW Steel
Are you looking for a managerial role as a Section in charge in Customer Relationship Management (CRM) at Cold Rolling Mill I in Vijaynagar, Vidyanagar, Karnataka? If yes, then your search ends here! We are currently seeking an experienced and driven Section in charge to oversee our CRM department.
Key Requirements:
- Minimum of 5 years of experience in Customer Relationship Management or a related field
- Bachelor’s degree in Business Administration or equivalent
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize effectively
Responsibilities:
- Oversee and manage the CRM department, ensuring that all customer inquiries and concerns are addressed in a timely and professional manner
- Develop and implement strategies for improving customer service processes and procedures
- Analyze customer feedback and data to identify areas for improvement and implement changes accordingly
- Collaborate with other departments to ensure a seamless customer experience throughout the entire customer journey
- Train and coach customer service representatives to ensure they have the necessary skills and knowledge to provide exceptional service
Q&A Section:
Q1. What is the minimum experience required for this role?
A. The minimum experience required for the Section charge – CRM position is 5 years of experience in Customer Relationship Management or a related field.
Q2. What are the key responsibilities of the Section charge – CRM?
A. The key responsibilities of the Section charge – CRM include overseeing and managing the CRM department, developing and implementing strategies for improving customer service processes and procedures, analyzing customer feedback and data to identify areas for improvement, collaborating with other departments to ensure a seamless customer experience, and training and coaching customer service representatives.