Website Reliance Jio
Jio is a young and dynamic organization with a mission to digitally transform India. We believe in making dreams a reality by bringing out the creativity and innovation in our employees. We have a host of initiatives through which we care for our employees throughout their life at Jio. If You are Looking for Jobs in West Bengal, Check out this Advisor Voice Job vacancy in West Bengal.
Your Duties And Responsibilities as an Advisor Voice
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Manage outbound campaigns as per business requirement
- Respond to all customers in an appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
- Ensure updating of the product, system, process, and policy knowledge
- Adhere to rostered timing, scheduled shifts, and activities
- Increase, develop and retain customer base through relationship
building and service
Requirements / Who Can Apply For This Position
- 10 + 2 / Graduation degree in any discipline
- 6 months – 2 years (Minimum 6 months experience in BPO is mandatory)
- Speak local language
- Basic computer knowledge
- Technical orientation
- Attention to detail
- Problem-solving skills
- Customer focus
- Service mindset
Job Details Company Name : Reliance Jio Location : West Bengal Job Type : Full-Time