Website VodafoneIdea
If You are Looking for Jobs in Chennai, Check out this Regional Account Service Manager Job vacancy in Chennai. Account Service Manager is expected to manage the relationship of Large & Key enterprise customers allocated to him/her, anticipate customers’ needs proactively, and interact with various cross-functional teams to provide them with exemplary service experience.
Your Duties And Responsibilities as a Regional Account Service Manager
- Hand Holding of accounts from sales
- Relationship Building and Account Servicing
- Visit corporate accounts as per PJP
- Base and Revenue management
- New initiatives for generating additional business and improving KPIs
- End-to-End Handling of service requests from enterprise clients for company-paid connections
- Improve customer experience and deliver on RNPS performance
- Exploring & Promoting Enterprise Business Solutions (Corporate Business Solutions) at accounts
- Customer Retention & Churn control
- Penetrate digitalization in customer interactions
- Revenue generation through Upselling and cross-selling of VIBS products
- Conduct Service improvement activities on the field to engage customers
Requirements / Who Can Apply For This Position
- Should have at least 1-2 years of Relationship experience in the Telecom/ISP/Banking sector with Corporate/Enterprise Segment customers and a good understanding of Telecom technologies.
- Good Communication Skills
- Good Business writing skills
- Strong Data analytic insights – expected to work with numbers and data to monitor churn metrics, campaign effectiveness, and value return metrics
- Strong leadership and change management skills
- Good Relationship skills for managing customer experience
- Committed to on-time response and resolution
- Ability to identify service satisfaction & revenue enhancement opportunities
- Strong understanding of the latest technologies in customer experience
Job Details Company Name : VodafoneIdea Location : Chennai Job Type : Full-Time