Regional Account Service Manager Job In Chennai, India

If you have strong communication and relationship management skills, as well as experience in the telecom/ISP/banking industry with corporate/enterprise customers, then the Regional Account Service Manager position at VIBS in Chennai may be the perfect fit for you. In this role, you will have the opportunity to build and maintain relationships with enterprise customers, anticipate their needs, and provide excellent service to ensure customer retention and reduce churn. You will also work towards increasing revenue through upselling and cross-selling, and have the opportunity to promote enterprise business solutions. If you possess the required core competencies, knowledge, and experience, don’t hesitate to apply for this exciting opportunity.

Q: What is the job title of this position?

A: The job title is Regional Account Service Manager.

Q: What level/designation is this job?

A: This job is designated as M1.

Q: What is the purpose of this job?

A: The Account Service Manager is expected to manage relationships with enterprise customers, anticipate their needs, and work with cross-functional teams to provide excellent service. They are responsible for ensuring customer retention and reducing churn, as well as increasing revenue through upselling and cross-selling.

Q: What are the key result areas or accountability for this job?

A: The key result areas for this job include building relationships with accounts, improving customer experience, generating revenue, conducting service improvement activities, and promoting enterprise business solutions.

Q: What are the core competencies, knowledge, and experience required for this job?

A: The core competencies for this job include good communication and business writing skills, relationship management, data analytics, leadership and change management, and technical/professional qualifications. Being knowledgeable about industry trends and benchmarks is also desirable. Experience in the telecom/ISP/banking sector with corporate/enterprise customers and knowledge of telecom technologies is required.