Quality Analyst-Turbo Cross-Sell | IDFC First Bank, Navi Mumbai

Website IDFC First Bank

If You are Looking for Jobs in Navi Mumbai, Check out this Quality Analyst-Turbo Cross-Sell Job vacancy in Navi Mumbai. IDFC FIRST Bank defines personal banking experience. Provides the best net banking and personal banking services like Accounts, Deposits, Cards, Loans & more.

Your Duties And Responsibilities as a Quality Analyst-Turbo Cross-Sell

  • To measure internal service quality basis the pre-defined criteria for the channel and campaigns
  • To create value in terms of identifying opportunities for process improvement to enable the Frontline and/or enhance Customer Experience & sales
  • To drive implementation of tactical actions derived from NPS score across the channel
  • To record and publish performance scores to all stakeholders
  • To collaborate with the Business/Operations/Training team and co-opt the performance improvement for the bottom quartile population
  • To ensure day-to-day service quality evaluation process with the internal /external resources is driven smoothly
  • To improve customer service delivery as per the service attitude defined by the bank
Job Details  
Company Name : IDFC First Bank
Location : Navi Mumbai, Maharashtra, India
Job Type : Full-Time

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