
Website IDFC First Bank
If You are Looking for Jobs in Navi Mumbai, Check out this Quality Analyst-Turbo Cross-Sell Job vacancy in Navi Mumbai. IDFC FIRST Bank defines personal banking experience. Provides the best net banking and personal banking services like Accounts, Deposits, Cards, Loans & more.
Your Duties And Responsibilities as a Quality Analyst-Turbo Cross-Sell
- To measure internal service quality basis the pre-defined criteria for the channel and campaigns
- To create value in terms of identifying opportunities for process improvement to enable the Frontline and/or enhance Customer Experience & sales
- To drive implementation of tactical actions derived from NPS score across the channel
- To record and publish performance scores to all stakeholders
- To collaborate with the Business/Operations/Training team and co-opt the performance improvement for the bottom quartile population
- To ensure day-to-day service quality evaluation process with the internal /external resources is driven smoothly
- To improve customer service delivery as per the service attitude defined by the bank
Job Details Company Name : IDFC First Bank Location : Navi Mumbai, Maharashtra, India Job Type : Full-Time