Program Manager – Process Excellence | Ecom Express, Gurugram

Website Ecom Express Private Limited

If You are Looking for Jobs in Gurugram, Check out this Program Manager – Process Excellence Job vacancy in Gurugram. Ecom Express Private Limited is a leading end-to-end technology-enabled logistics solutions provider to the Indian e-commerce industry. Headquartered in New Delhi, Ecom Express was incorporated in 2012 by T.A. Krishnan, Manju Dhawan, K. Satyanarayana, and Sanjeev Saxena with their 100+ years of cumulative experience in the Indian logistics and distribution industry.

Your Duties And Responsibilities as a Program Manager – Process Excellence

  • To Measure, analyze, and evaluate existing processes, collect data to identify root causes, perform a cost-benefit analysis, and identify process improvement opportunities.
  • Prioritize and influence projects in a fast-paced environment through superior quantitative and qualitative data analysis skills.
  • Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency in Ecom’s operations.
  • To manage the overall program and make iterative changes as appropriate to keep the program evolving against strategic drivers and future needs.
  • Develop and implement a “best-in-class” continuous improvement strategy to enhance the Process Excellence function by defining standards and governance, tools, and methodology.
  • Work within the time constraints to meet critical business needs, while monitoring activities in the pipeline and ensuring service requirements are met.
  • Develop performance metrics to assist with driving business results.
  • Good communication, both verbal and written to share updates on issues, operational status, and business drivers with internal and external stakeholders
  • Design enterprise-wide process improvement programs to train and embed a continuous improvement mindset.

Requirements / Who Can Apply For This Position

  • Excellent program management skills for leading multiple cross-functional projects across the organization.
  • Problem-solving skills with the ability to identify, quantify and use data to suggest process improvements, standardize the processes and eliminate the root cause of defects within the current systems.
  • Strong ability to develop and deliver engaging, informative, well-organized presentations.
  • Think strategically, proactively understand customer needs, and suggest strategies for future operations/processes.
  • Excellent communication skills, both verbal and written along with collaboration skills that enable you to earn trust at all levels.
  • Excellent data analysis skills using Microsoft excel.
  • Highly collaborative and team-oriented, with the ability to apply project/program management skills to build relationships with product, technical, and business/operations stakeholders.
  • Business-focused thinking, an ability to focus on key issues, and a strong hands-on, results-driven mentality.
    Provide feedback on process improvement procedures and support in the transformation efforts.
Job Details  
Company Name : Ecom Express Private Limited
Location : Gurugram, Haryana, India
Job Type : Full-Time

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