Process Specialist Jobs in Pune | Infosys

  • Pune

Website Infosys

If you have excellent communication skills, experience with ticketing tools and resolving customer queries, knowledge of operating systems and basic networking concepts, proficiency with productivity applications, and analytical problem-solving skills, this job in the BPO service line with a focus on capital market operations may be the perfect opportunity for you. The ability to work in a 24/7 environment and from an office environment, as well as the ability to proactively and efficiently resolve customer issues and manage your time effectively, will also be valuable assets in this role. If you meet these requirements and are interested in joining a dynamic team, we encourage you to apply for this job.

Q: What are the responsibilities of this job?

A: The responsibilities of this job include excellent communication skills to attend/resolve client issues on calls/chat/mail, work experience on ticketing tools such as Service Now, Remedy, or Jira, experience resolving queries using voice skills on VPN, drivers, O365, driver installations, or Active Directory, experience with operating systems and basic concepts of networking and cloud computing, experience with productivity applications like Microsoft Office tools, willingness to work in a 24/7 environment and work from an office environment, analytical problem-solving skills to understand and resolve customer issues, problem-solving skills, and quick thinking to independently, thoroughly, and efficiently resolve customers’ issues, proactivity and respect for customers’ time, and good time management skills to ensure all customer interactions add value.

Q: What are the educational requirements for this job?

A: The educational requirement for this job is a graduate degree.

Q: What is the preferred service line for this job?

A: The preferred service line for this job is BPO.

Q: What are the preferred skills for this job?

A: The preferred skills for this job are capital market experience, particularly in capital market operations.

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