Website Mphasis Ltd.
Are you looking for a career in tech? Mphasis Ltd. is hiring a Junior Knowledge Specialist in Pune! Learn more about the company, the role, and its requirements in this blog post.
Duties and Responsibilities
- Maintain and track accurate records of PTO accruals, attendance, and time of usage via the Workforce Management system
- Observe and monitor inbound and outbound call volume and create a strategic plan to improve and maintain KPI attainment
- Identify and analyze data trends as they develop and communicate recommendations effectively to management in order to maintain KPIs
Q: What are the Benefits & Perks of the Job?
A: The benefits and perks of this job include a competitive salary, health insurance, paid time off, and other benefits.
Q: What Experience is Needed?
A: Applicants must have experience with Microsoft Excel, data manipulation, query writing, workforce management tools, and processes.
Conclusion: This is an excellent opportunity for anyone looking to work in a major city with a competitive salary and benefits. With the right qualifications and experience, you can make a positive contribution to the job and gain valuable experience in the process. Don‘t miss out on this great opportunity and apply now!