Manager Customer Connect – Mumbai

Website HDFC LIFE

If You are Looking for Jobs in Mumbai, Check out this Manager Customer Connect Job vacancy in Mumbai. HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.

Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment..

Your Duties And Responsibilities as a Manager Customer Connect

  • Leading Call centers aligned with customer service and query handling
    To analyze trends of customer complaints and service request for improving customer service and experiences
  • Analyzing on overall call center performance and identify Training and Quality requirements for the centers
  • Provide support to improve overall Customer connect & Lead & Drive projects along with Call center and BS&T Teams.
  • Conduct Research on improving the process efficiency and recommend changes
  • Data Analytics to identify call center performance, service quality and productivity .
  • Regular reviews with Call center Partners to Track Performance & Insights on areas of improvement
  • Handling Customer Escalation & minimizing customer Complaints.
  • Critical Insights through MIS& Related Management Dashboards.
  • Ensure Timely Audit & Compliance to all Legal & Regulatory norms

Requirements / Who Can Apply For This Position

  • Sharp prioritization & delegation while Working with multiple priorities
  • Competitive, Market Intelligence
  • Team management skills to effectively manage on roll and outsourced teams
  • Should have skill set for effective Cross Functional Communication and synergy.
  • Excellent writing skills & Sharp articulation of ideas
  • Effective verbal and written communication skills
  • Presentation skills – the incumbent will be required to address different forums including management
Job Details  
Company Name : HDFC LIFE
Location : Mumbai
Job Type : Full-Time

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