Manager Customer Connect – Mumbai


If You are Looking for Jobs in Mumbai, Check out this Manager Customer Connect Job vacancy in Mumbai. HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.

Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment..

Your Duties And Responsibilities as a Manager Customer Connect

  • Leading Call centers aligned with customer service and query handling
    To analyze trends of customer complaints and service request for improving customer service and experiences
  • Analyzing on overall call center performance and identify Training and Quality requirements for the centers
  • Provide support to improve overall Customer connect & Lead & Drive projects along with Call center and BS&T Teams.
  • Conduct Research on improving the process efficiency and recommend changes
  • Data Analytics to identify call center performance, service quality and productivity .
  • Regular reviews with Call center Partners to Track Performance & Insights on areas of improvement
  • Handling Customer Escalation & minimizing customer Complaints.
  • Critical Insights through MIS& Related Management Dashboards.
  • Ensure Timely Audit & Compliance to all Legal & Regulatory norms

Requirements / Who Can Apply For This Position

  • Sharp prioritization & delegation while Working with multiple priorities
  • Competitive, Market Intelligence
  • Team management skills to effectively manage on roll and outsourced teams
  • Should have skill set for effective Cross Functional Communication and synergy.
  • Excellent writing skills & Sharp articulation of ideas
  • Effective verbal and written communication skills
  • Presentation skills – the incumbent will be required to address different forums including management
Job Details  
Company Name : HDFC LIFE
Location : Mumbai
Job Type : Full-Time

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