Website HDFC Life Insurance Company Ltd
HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.
Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation, and reimagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment. If You are Looking for Jobs in Mumbai, Check out this Manager Customer Connect Job vacancy in Mumbai.
Your Duties And Responsibilities as a Manager Customer Connect
- Leading Call centers aligned with customer service and query handling
- To analyze trends of customer complaints and service requests for improving customer service and experiences
- Analyzing overall call center performance and identifying Training and Quality requirements for the centers
- Data Analytics to identify call center performance, service quality, and productivity.
- Ensure Timely Audit & Compliance with all Legal & Regulatory norms
- Regular reviews with Call center Partners to Track Performance & Insights on areas of improvement
- Handling Customer Escalation & minimizing customer Complaints.
- Critical Insights through MIS& Related Management Dashboards.
- Conduct Research on improving the process efficiency and recommend changes
- Vendor Management & Related Compliance.
Requirements / Who Can Apply For This Position
- Sharp prioritization & delegation while Working with multiple priorities
- Competitive, Market Intelligence
- Team management skills to effectively manage on a roll and outsourced teams
- Should have the skill set for effective Cross-Functional Communication and synergy.
- Excellent writing skills & Sharp articulation of ideas
- Effective verbal and written communication skills
- Presentation skills – the incumbent will be required to address different forums including management
- Customer Centricity
Job Details Company Name : HDFC Life Insurance Company Ltd Location : Mumbai Job Type : Full-Time