Manager Customer Connect Job in Mumbai | HDFC Careers

Website HDFC Life Insurance Company Ltd

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.

Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation, and reimagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment. If You are Looking for Jobs in Mumbai, Check out this Manager Customer Connect Job vacancy in Mumbai.

Your Duties And Responsibilities as a Manager Customer Connect

  • Leading Call centers aligned with customer service and query handling
  • To analyze trends of customer complaints and service requests for improving customer service and experiences
  • Analyzing overall call center performance and identifying Training and Quality requirements for the centers
  • Data Analytics to identify call center performance, service quality, and productivity.
  • Ensure Timely Audit & Compliance with all Legal & Regulatory norms
  • Regular reviews with Call center Partners to Track Performance & Insights on areas of improvement
  • Handling Customer Escalation & minimizing customer Complaints.
  • Critical Insights through MIS& Related Management Dashboards.
  • Conduct Research on improving the process efficiency and recommend changes
  • Vendor Management & Related Compliance.

Requirements / Who Can Apply For This Position

  • Sharp prioritization & delegation while Working with multiple priorities
  • Competitive, Market Intelligence
  • Team management skills to effectively manage on a roll and outsourced teams
  • Should have the skill set for effective Cross-Functional Communication and synergy.
  • Excellent writing skills & Sharp articulation of ideas
  • Effective verbal and written communication skills
  • Presentation skills – the incumbent will be required to address different forums including management
  • Customer Centricity
Job Details  
Company Name : HDFC Life Insurance Company Ltd
Location : Mumbai
Job Type : Full-Time

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