Website Tata Communications Limited
Are you a recent graduate looking to start your career in the telecom industry? If yes, then your search ends here! Tata Communications is seeking a Jr. Customer Service Executive for their Provisioning and Configuration Management team in Chennai, India. As a Jr. Customer Service Executive, you will be responsible for overseeing and driving back-office provisioning of service delivery.
Key Responsibilities:
- Oversee and drive back-office provisioning of service delivery including onnet feasibility, access networks, and customer order provisioning
- Drive system and process improvement projects to ensure timely and cost-effective provisioning of orders in ILD, NLD, and MAN networks
- Ensure the availability of inventory of network systems and bandwidth in provisioning on networks
- Guide and monitor the team to design the network to ensure customer connectivity within agreed timeframes and supervise handover to the project implementation team
- Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement
- Diagnose, troubleshoot, and resolve problems and take corrective action when necessary
- Provide technical expertise, business planning, and workflow management for ensuring smooth integration of network and system solutions/network improvement
Requirements:
- Graduate degree
- 0-2 years of experience
- Strong problem-solving and communication skills
Q1. What qualifications are required for this role?
A1. The ideal candidate must have a graduate degree, with 0-2 years of experience. They must have strong problem-solving and communication skills.
Q2. What are the key responsibilities of a Jr. Customer Service Executive in the Provisioning & Configuration Management team?
A2. As a Jr. Customer Service Executive in the Provisioning & Configuration Management team at Tata Communications, you will be responsible for overseeing and driving back-office provisioning of service delivery, ensuring timely and cost-effective provisioning of orders, analyzing the need for capacity augmentation/ optimization, managing and monitoring planning and delivery of orders, and driving change management initiatives to ensure delivering a tested active service layer to the customer on time at optimal costs. You will also diagnose, troubleshoot, and resolve problems, provide technical expertise, business planning, and workflow management for ensuring smooth integration of network and system solutions/network improvement, and ensure that all installation functions are performed in a timely fashion to meet specifications.