Website Intelenet Global Services
Working as a Manager WFM at Intelenet Global Services in Gurgaon offers the opportunity to take on a challenging and rewarding role with a global leader in customer experience management. With a focus on providing optimized solutions and maintaining strong customer relationships, this role offers the chance to develop your skills and advance your career. Apply now to join a dynamic team and make a real impact.
Q: What is the job?
A: The job is Manager WFM at Intelenet Global Services in Gurgaon.
Q: What are the requirements for this role?
A: The requirements for this role are:
- Responsible for adhering to processes
- Ensure accurate forecasting of call volumes to effectively manage the roster
- Sound understanding of looking through reports and sharp analytical skills
- Initiate automated support process
- Handle a team efficiently
Q: What are the duties and responsibilities?
A: The duties and responsibilities include:
- Doing FTE sizing for new/existing business, providing an optimized solution
Coordinating with various stakeholders and providing inputs from a WFM standpoint - Being an individual contributor
- Identifying utilization optimization opportunities
- Understanding customer requirements and providing solutions to meet them
Maintaining customer relationships - Providing end-to-end WFM support
- Working on all planners and other analytics key deliverables
- Analyzing reports including process dashboards and initiating appropriate action plans
- Supporting the ops/stakeholders on internal and client calls, ensuring value-added inputs are shared
- Ensuring effective planning of volumes, and resources (capacity planning and staffing), and maintaining a customer-oriented approach and focus on key deliverable areas
- Being available 24/7 as required.
To apply for this job please visit teleperformance.com.