Intelenet Global Services Jobs in Gurgaon | Manager WFM

Website Intelenet Global Services

Working as a Manager WFM at Intelenet Global Services in Gurgaon offers the opportunity to take on a challenging and rewarding role with a global leader in customer experience management. With a focus on providing optimized solutions and maintaining strong customer relationships, this role offers the chance to develop your skills and advance your career. Apply now to join a dynamic team and make a real impact.

Q: What is the job?

A: The job is Manager WFM at Intelenet Global Services in Gurgaon.

Q: What are the requirements for this role?

A: The requirements for this role are:

  • Responsible for adhering to processes
  • Ensure accurate forecasting of call volumes to effectively manage the roster
  • Sound understanding of looking through reports and sharp analytical skills
  • Initiate automated support process
  • Handle a team efficiently

Q: What are the duties and responsibilities?

A: The duties and responsibilities include:

  • Doing FTE sizing for new/existing business, providing an optimized solution
    Coordinating with various stakeholders and providing inputs from a WFM standpoint
  • Being an individual contributor
  • Identifying utilization optimization opportunities
  • Understanding customer requirements and providing solutions to meet them
    Maintaining customer relationships
  • Providing end-to-end WFM support
  • Working on all planners and other analytics key deliverables
  • Analyzing reports including process dashboards and initiating appropriate action plans
  • Supporting the ops/stakeholders on internal and client calls, ensuring value-added inputs are shared
  • Ensuring effective planning of volumes, and resources (capacity planning and staffing), and maintaining a customer-oriented approach and focus on key deliverable areas
  • Being available 24/7 as required.

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