This blog post will provide an overview of the HCLTech Consultant role based in Hyderabad. Learn about the job responsibilities and qualifications needed to become a successful HCLTech Consultant in Hyderabad. Get insights on the job market and career opportunities available in Hyderabad with HCLTech.
Duties and Responsibilities
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on-call escalations orL3 level support and do incident and problem management
- Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
- To adhere to quality standards, regulatory requirements, and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Q: What Benefits & Perks are Offered?
A: This job offers a competitive salary, performance incentives, and medical benefits.
Q: What Experience is Needed?
A: Candidates should have 8 to 12 years of work experience in the area of Solution Architect & Pre–Sales.
Q: What Language Proficiency is Needed?
A: Applicants should have a good command of English, as well as good verbal and written communication skills.
Conclusion: This is a great opportunity for experienced Techno commercial IT professionals to join a dynamic and rapidly growing company. With the chance to work with global markets and be a part of an innovative and driven team, this job is a great way to further your career and make a lasting impact. So don‘t miss this chance, apply today!