HCLTech Careers | Consultant

Website HCLTech

Looking for a rewarding career in technology? HCLTech offers exciting job opportunities for Consultants. Explore our career options and apply now!

Duties and Responsibilities

  • To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on-call escalations orL3 level support and do incident and problem management
  • Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
  • To adhere to quality standards, regulatory requirements, and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.

Q. What is the Education Qualifications Needed to apply?

A. The ideal candidate should have a Bachelors degree in Computer Science/Engineering or a related field.

Q. What Language Proficiency is Needed?

A. The candidate should be proficient in English, as well as have a good understanding of coding languages such as Python, Shell, and Cloud Formation.

Q. What Experience is Needed?

A. The ideal candidate should have 8 to 12 years of experience in the area of Solution Architect & PreSales, with exposure in Global markets across the US, UK, Continental Europe, and APAC including the Indian market.

Conclusion: This is an excellent opportunity for Techno commercial IT professionals with 8 to 12 years of experience in the area of Solution Architect & PreSales. The job offers a competitive salary, medical insurance, and other benefits and perks. So, if you have the right qualifications and experience, this is the perfect opportunity for you to take your career to the next level.

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