Genpact is a global professional services firm that is looking for a Process Developer to join their team in Tokyo. In this role, you will be responsible for handling level 1 and level 2 transactional and troubleshooting queries from users of the world’s largest mobile app and digital content platform. If you have the skills and experience required for this role, we encourage you to apply for this exciting opportunity to work at a leading company in the professional services industry. Genpact offers a dynamic work environment and opportunities for career growth and development. Don’t miss out on this chance to take your career to the next level. Apply now.
Q: What is the job?
A: The job is a Process Developer position at Genpact in Tokyo.
Q: What are the requirements for this role?
A: The requirements for this role include the ability to independently identify, troubleshoot, document, categorize and replicate customer problems, coach and mentor new hires, support the Team Leader in communicating process and product changes effectively, provide floor support to agents on product and process knowledge, gather, analyze, and utilize relevant data to develop ways to improve the overall user experience, identify inefficiencies in workflows and suggest solutions, recognize trends and patterns, and escalate issues, co-facilitate with the primary trainer during new hire onboarding, and troubleshoot and resolve technical problems.
Q: What are the duties and responsibilities of this role?
A: The duties and responsibilities of this role include processing and quality checking work, mentoring colleagues on domain knowledge, process reporting and training, queue allocation and management, updating SOPs and other process documents, ensuring compliance with all internal policies, process improvement, and providing timely updates to the Manager and onshore counterparts.
To apply for this job please visit www.genpact.com.