Website First Source
If you are looking for a job in bilingual customer service, consider applying for the Customer Service Representative position at First Source. The successful candidate will have an outgoing, positive demeanor, a motivated, energetic work ethic, and a track record of working well in a team environment. In this role, you will engage with customers, assist with onboarding and product demonstration, work with your team on troubleshooting, and ensure that SLAs and response times are met. You will also educate customers and partners and be the contact point for support when needed. At First Source, customer satisfaction is your number one priority. Apply now to join this dynamic and growing company.
Q: What is the job?
A: The job is for a Customer Service Representative.
Q: What are the requirements for this role?
A: The requirements for this role include identifying customer questions and needs, providing answers and solutions, handling customer complaints respectfully and professionally, redirecting customers to appropriate departments, following up on complaint/question status, collaborating with team members and other departments, following communication procedures and policies, and prioritizing customer satisfaction.
Q: What are the duties and responsibilities of this job?
A: The duties and responsibilities include engaging with customers, assisting with onboarding and product demonstration, working with the team on troubleshooting, ensuring SLAs and response times are met, educating customers and partners, being the contact point for support, and maintaining a positive and upbeat approach.
Q: What is First Source?
A: First Source is a provider of customized Business Process Management services. They specialize in helping customers stay ahead of the curve through transformational solutions in order to improve efficiency, insights, and outcomes.
To apply for this job please visit firsthire.taleo.net.