Website Cummins India Limited
As a Field Service Engineer, you will be a technical specialist and primary customer support contact. Your role is to diagnose and execute complex repairs to engine products at the customer’s site. You will establish and continually develop productive customer relations and ensure prompt and efficient attention to customer needs.
Responsibilities:
- Use specialized tools and follow documented procedures and policies to diagnose and complete complex repairs at customer sites.
- Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Escalate unresolved issues to product specialists or supervisor.
- Coach and develop technicians and/or apprentices and transfer knowledge and experience to others.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identify additional sales and service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation and report any issues/incidents to site management and their supervisor.
Requirements:
- High School Diploma or equivalent degree.
- 2+ years of experience in a similar role.
- Ability to travel up to 75% of the time.
- ADAS calibration experience preferred.
- Valid driver’s license and good driving record.
- Good knowledge of mechanical, electrical, and electronic systems.
- Capable of troubleshooting and problem-solving complex systems.
- Strong interpersonal, communication, and customer service skills.
Skills:
- Effective communication skills.
- Conflict resolution skills.
- Customer-focused mindset.
- Talent development skills.
- Self-development abilities.
- Excellent documentation skills.
- Technical escalation capabilities.
- Diagnostic application proficiency.
- Electronic Service Tool Application expertise.
- Product Repair and Maintenance knowledge.
- Engine Systems Interactions understanding.
- Health and Safety Fundamentals mastery.
QnA Section:
Q1. What education do I need to become a Field Service Engineer?
- A high school diploma or equivalent degree is required in addition to 2+ years of experience in a similar role.
Q2. Is the ability to travel important for this job?
- Yes, as a Field Service Engineer, you will be required to travel up to 75% of the time.