Website Telefonaktiebolaget LM Ericsson

If You are Looking for Jobs in Mumbai, Check out this SME-PACO Job vacancy in Mumbai. As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Your Duties And Responsibilities as an SME-PACO

Handle and resolve customer issues
Provide dedicated support
Deliver results & meet customer expectations
Handle Software Update Management (SUM)
Handle Customers and internal Stakeholders from a Technical perspective
Provide technical support to Service Delivery Manager in all respect
Participate and contribute during pre-sales engagement activities, if needed
Understanding of the contractual obligation for support delivery
Ensure that KPIs are met according to SLA
Identify the add-on sales opportunities

Job Details  
Company Name : Telefonaktiebolaget LM Ericsson
Location : Mumbai, Maharashtra, India
Job Type : Full-Time