eClerx Recruitment in Pune | Operations and ITIL Service Management

  • Pune

Website eClerx

If You are Looking for Jobs in Pune, Check out this Operations and ITIL Service Management Job vacancy in Pune. A Process Management Firm specializing in analytics, data-driven insights, and smart automation serving financial services, telco, retail, fashion, media & entertainment, manufacturing, and tech.

Your Duties And Responsibilities as a Operations and ITIL Service Management

  • Connect with partners, scope request or requirement and work with a team towards achieving them – act as a bridge between client, team, and other parties involved
  • Drive day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stakeholders
  • Proactive prevention of issues – trend analysis, targeting support action and communication
  • Ensure adherence to quality/security standards defined for the engagement. Perform Trend analysis, identify top cases and work with respective teams/individuals to achieve provided targets
  • Uses knowledge gained from analysis to make recommendations or resolutions
  • Building and maintaining Capacity & Availability Plan
  • Continual improvement of Capacity, Availability and Performance Management process
  • Collaborate with multiple teams to deliver results

Requirements / Who Can Apply For This Position

  • Basic 1-3 years of Project Management experience
  • Knowledge of Agile methodologies and certification (scrum), IT service delivery/management models such as ITIL
  • Should be willing to work in a target-oriented environment
  • Bachelor’s Degree with 6 to 8 years of extensive experience in IT Service Management role with demonstrable experience in core Capacity and Availability Management
  • ITIL v3 / v4 Foundation certified
  • Good experience in crafting capacity and availability monitoring plan and good in diagnosing the problems to improve the availability of IT services
Job Details  
Company Name : eClerx
Location : Pune
Job Type : Full-Time

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