Website eClerx
If You are Looking for Jobs in Pune, Check out this Operations and ITIL Service Management Job vacancy in Pune. A Process Management Firm specializing in analytics, data-driven insights, and smart automation serving financial services, telco, retail, fashion, media & entertainment, manufacturing, and tech.
Your Duties And Responsibilities as a Operations and ITIL Service Management
- Connect with partners, scope request or requirement and work with a team towards achieving them – act as a bridge between client, team, and other parties involved
- Drive day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stakeholders
- Proactive prevention of issues – trend analysis, targeting support action and communication
- Ensure adherence to quality/security standards defined for the engagement. Perform Trend analysis, identify top cases and work with respective teams/individuals to achieve provided targets
- Uses knowledge gained from analysis to make recommendations or resolutions
- Building and maintaining Capacity & Availability Plan
- Continual improvement of Capacity, Availability and Performance Management process
- Collaborate with multiple teams to deliver results
Requirements / Who Can Apply For This Position
- Basic 1-3 years of Project Management experience
- Knowledge of Agile methodologies and certification (scrum), IT service delivery/management models such as ITIL
- Should be willing to work in a target-oriented environment
- Bachelor’s Degree with 6 to 8 years of extensive experience in IT Service Management role with demonstrable experience in core Capacity and Availability Management
- ITIL v3 / v4 Foundation certified
- Good experience in crafting capacity and availability monitoring plan and good in diagnosing the problems to improve the availability of IT services
Job Details Company Name : eClerx Location : Pune Job Type : Full-Time