Digital Customer Service | VodafoneIdea, Mumbai

Website VodafoneIdea

If You are Looking for Jobs in Mumbai, Check out this Digital Customer Service Job Vacancy in Mumbai. Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G, and 4G platforms. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to delivering delightful customer experiences and contributing towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow.

The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as an extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Your Duties And Responsibilities as a Digital Customer Service

  • Extend Customer Experience (CX) framework across all products and channels and lead deployment of strategic initiatives
  • Drive a comprehensive CX awareness campaign for Employees
  • Lead the action planning with a cross-functional team on key research
  • Work closely with ‘distribution’ and identify the market change behaviors.
  • Identify new CX initiatives for the next two years and work on a deployment program
  • Craft the agenda for the Customer Engagement Plan for the company

Requirements / Who Can Apply For This Position

  • Relationship management and ability to partner/influence (e.g. EPMO)Call center management experience will be strongly positive
  • Risk Manager who can balance policy and governance with moving quickly.
  • Change Management professional
  • Exposure to quality tools and processes
  • Ability to influence Functional/ Department heads and take decisions
  • Ability to manage cross-functional teams
  • Program Management of organization-level cross-functional programs
  • Understanding of end-to-end customer life cycle
  • Experience in driving customer VOC-based improvement
  • Excellent communication skills.
Job Details  
Company Name : VodafoneIdea
Location : Mumbai
Job Type : Full-Time

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