Customer Service Job in Mumbra

Website Reliance Jio

If You are Looking for Jobs in Mumbra, Check out this Customer Service Job Vacancy in Mumbra. Reliance Jio is one of India’s largest 4G networks and offers the best prepaid & postpaid, JioFiber broadband plans & more.
Jio is a young and dynamic organization with a mission to digitally transform India. We believe in making dreams a reality by bringing out the creativity and innovation in our employees. We have a host of initiatives through which we care for our employees throughout their life at Jio.

Given ahead are our philosophies behind building a working environment that supports our employees in achieving the impossible every day.

Your Duties And Responsibilities as a Customer Service

  • Manage all customer interactions as rostered within parameters
  • Demonstrate ownership on calls when contacted by customer
  • Ensure update of the product, system, process, and policy knowledge
  • Adhere to rostered timing, scheduled shifts, and activities
  • Capture customer details and data relevant to the call or service
  • Resolve customer queries within agreed timelines
  • Respond to all customers in an appropriate tone and language
  • Offer a solution-based approach for all customer interactions
  • Educate the customer at every given possible opportunity
  • Manage outbound campaigns as per business requirement
  • Increase, develop and retain customer base through relationship
    building and service
  • Follow all contact center policies, procedures, code of conduct, and
    legislative requirements

Requirements / Who Can Apply For This Position

  • 10 + 2 / Graduation degree in any discipline
  • 6 months – 2 years (Minimum 6 months experience in BPO is mandatory)
Job Details  
Company Name : Reliance Jio
Location : Mumbra, Maharashtra
Job Type : Full-Time

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