Website Muthoot Finance
We are looking for a highly motivated and skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for maintaining regular and continuous relationships with existing and potential customers. Your primary objective will be to achieve self-business targets and ensure the profitability of the unit (branch) while ensuring operational adherence as per the Manual of Instructions and laid down policies and practices.
Responsibilities:
- Build and maintain strong relationships with customers through regular communication
- Achieve self-business targets and ensure the profitability of the unit (branch)
- Ensure operational adherence as per the Manual of Instructions and laid down policies and practices
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
Requirements:
- Proven customer support experience or experience as a client service representative
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to adapt to change and work independently
Q: What is the primary responsibility of a Customer Service Executive?
A: The primary responsibility of a Customer Service Executive is to maintain regular and continuous relationships with existing and potential customers while achieving self-business targets and ensuring the profitability of the unit (branch).
Q: What are some key requirements for a Customer Service Executive position?
A: Some key requirements for a Customer Service Executive position include proven customer support experience, excellent communication and presentation skills, familiarity with CRM systems and practices, and the ability to adapt to change and work independently.