Website eClerx
eClerx Digital is searching for an experienced Operations and ITIL Service Management professional to join their team as a Process Manager. The ideal candidate should possess in-depth knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be self-directed, and proactive, and seize every opportunity to meet internal and external customer needs while achieving customer satisfaction.
Responsibilities:
- Act as a bridge between clients, teams, and other parties involved in the project
- Drive day-to-day operations and work plan allocation/management
- Conduct periodic reviews with teams and provide weekly and monthly status reports to higher management
- Continual improvement of Capacity, Availability, and Performance Management process
- Ensure adherence to quality/security standards defined for the engagement
- Collaborate with multiple teams to deliver results
- Stay up-to-date with emerging technologies
- Gain feedback continuously from users, team leads, and colleagues
Requirements:
- Bachelor’s Degree with 6 to 8 years of extensive experience in IT Service Management role with demonstrable experience in core Capacity and Availability Management
- ITIL v3/v4 Foundation certified
- Basic 1-3 years of Project Management experience
- Knowledge of Agile methodologies and certification (scrum), IT service delivery/management models such as ITIL
- Good experience in crafting capacity and availability monitoring plans
- Excellent skills in analysis, reporting, and presentation to be provided to users and technical groups
Qualifications:
- Monitoring, Project Management techniques (MS Project, Resource Scheduling, Gantt Chart, PERT, etc.), Reporting & Analytics
QnA Section:
- What are the skills required for the Process Manager role at eClerx Digital?
- Monitoring, Project Management techniques (MS Project, Resource Scheduling, Gantt Chart, PERT, etc.), Reporting & Analytics.
- What are the responsibilities of the Process Manager at eClerx Digital?
- Act as a bridge between clients, teams, and other parties involved in the project
- Drive day-to-day operations and work plan allocation/management
- Conduct periodic reviews with teams and provide weekly and monthly status reports to higher management