Website eClerx
As a Customer Operations Executive – Language Expert, you will be responsible for providing operational expertise and process excellence throughout the customer journey. At eClerx, we specialize in creating solutions and services that support our client’s evolving needs. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience.
Responsibilities:
- Perform quality audits of voice & non-voice interactions for global clients
- Identify value-add opportunities in existing processes to improve customer experience
- Provide recommendations for improvement across daily audits by learning from second-level quality audits
- Ensure established processes are implemented across projects
Requirements:
- Proficient in the Cantonese language
- Excellent communication and interpersonal skills
- In-depth knowledge of conducting process audits
- Ability to quickly and efficiently assimilate process knowledge
- Understanding of web technologies and cable setup
Qualifications:
- Graduate (Fresher/Experienced) with a minimum of 1 year-7 years of experience
- Flexibility to work in Night Shifts (rotational shifts, graveyard shifts)
Q. What does a Customer Operations Executive – Language Expert do at eClerx?
A. As a Customer Operations Executive – Language Expert, you will be responsible for performing quality audits of voice & non-voice interactions for global clients, identifying value-add opportunities in existing processes to improve customer experience, and ensuring that established processes are implemented across projects.
Q. Does the role of Customer Operations Executive – Language Expert require any specific qualifications?
A. Yes, the role of Customer Operations Executive – Language Expert requires proficiency in Cantonese language, excellent communication and interpersonal skills, in-depth knowledge of conducting process audits, ability to quickly and efficiently assimilate process knowledge, understanding of web technologies and cable setup, and a graduate degree with a minimum of 1 year-7 years of experience.