Control Tower | Ecom Express Jobs

Website Ecom Express Private Limited

The control tower is a team that identifies operational issues using real-time data to highlight the potential breach and fix these issues by coordinating with the operations team. The function includes follow-ups on calls until the issue is resolved. A root cause analysis of the recurring issues and providing the solution on the same is also the responsibility of the control tower. Long story short, Control Tower works 24×7 on real data to drive the performance of the entire supply chain. If You are Looking for Jobs in Gurugram, Check out this Control Tower Job vacancy in Gurugram.

Your Duties And Responsibilities as a Control Tower

  • Responsible for identifying and solving operational issues in real-time by coordinating with the relevant stakeholders, including the operations and customer-facing teams
  • Required to do root cause analysis on recurring operations issues and provide the solutions on the same.
  • Required to publish analysis reports on different operations issues.
  • Required to understand the systems and processes of the firm in detail in order to identify performance gaps

Requirements / Who Can Apply For This Position

  • Any Graduate
  • Proficient in MS excel
  • Good analytical skills
  • Should have knowledge of working on R/Python, SQL, Tableau/Power BI
  • Good communication skills
  • Should be comfortable with working in different shifts.
Job Details  
Company Name : Ecom Express Private Limited
Location : Gurugram, Haryana, India
Job Type : Full-Time

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