Website L&T Financial Services
Are you looking for a challenging role in the finance industry where you can utilize your communication and negotiation skills? Look no further! Two Wheeler Finance is seeking a Collections Officer for their Call Centre in Kolkata- PS Srijan Tech Park.
As a Collections Officer, you will be responsible for contacting customers who have missed payments on their two-wheeler loans. Your goal will be to negotiate payment arrangements with them, minimize financial losses for the company, and help customers get back on track with their payments.
Responsibilities:
- Contact customers who have missed payments on their two-wheeler loans
- Negotiate payment arrangements and set up payment plans
- Provide excellent customer service while effectively communicating payment options
- Maintain accurate records of customer interactions and payment agreements
- Meet monthly collection targets
Requirements:
- High school diploma or equivalent
- Excellent communication and negotiation skills
- Ability to work in a fast-paced environment
- Basic computer skills and familiarity with Microsoft Office
- Prior experience in collections or customer service is a plus but not required
Q&A Section:
Q: What qualifications do I need for this position?
A: You need a high school diploma or equivalent, excellent communication and negotiation skills, and basic computer skills.
Q: What are the responsibilities of a Collections Officer?
A: The responsibilities include contacting customers who have missed payments on their two-wheeler loans, negotiating payment arrangements, providing excellent customer service while effectively communicating payment options, maintaining accurate records of customer interactions and payment agreements, and meeting monthly collection targets.