Collections Officer – Call Centre at Two Wheeler Finance in Kolkata

Website L&T Financial Services

Are you an excellent communicator with a talent for problem-solving and negotiation? Do you enjoy working in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you!


  • Contact customers with delinquent accounts to collect payments
  • Negotiate payment plans and settlements with customers
  • Follow up on promises to pay
  • Ensure compliance with legal and company policies and procedures
  • Provide exceptional customer service while maintaining professional and ethical standards
  • Maintain accurate and detailed records of all collection activity


  • Excellent communication and negotiation skills
  • Strong problem-solving abilities
  • Ability to work in a fast-paced environment
  • Knowledge of collections practices and regulations

Q&A Section :

Q: What are the primary responsibilities of a Collections Officer?

A: The primary responsibility of a Collections Officer is to manage delinquent accounts by communicating with customers over the phone to negotiate payment plans and resolve outstanding balances.

Q: What skills are required to be a successful Collections Officer?

A: To be a successful Collections Officer, one must possess excellent communication and negotiation skills, strong problem-solving abilities, and the ability to work in a fast-paced environment. They must also have knowledge of collections practices and regulations.

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