Website L&T Financial Services
Are you an excellent communicator with a talent for problem-solving and negotiation? Do you enjoy working in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you!
Responsibilities:
- Contact customers with delinquent accounts to collect payments
- Negotiate payment plans and settlements with customers
- Follow up on promises to pay
- Ensure compliance with legal and company policies and procedures
- Provide exceptional customer service while maintaining professional and ethical standards
- Maintain accurate and detailed records of all collection activity
Requirements:
- Excellent communication and negotiation skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Knowledge of collections practices and regulations
Q&A Section :
Q: What are the primary responsibilities of a Collections Officer?
A: The primary responsibility of a Collections Officer is to manage delinquent accounts by communicating with customers over the phone to negotiate payment plans and resolve outstanding balances.
Q: What skills are required to be a successful Collections Officer?
A: To be a successful Collections Officer, one must possess excellent communication and negotiation skills, strong problem-solving abilities, and the ability to work in a fast-paced environment. They must also have knowledge of collections practices and regulations.