Call Center Supervisor – Udyog Vihar

Website Fidelity National Information Services

If You are Looking for Jobs in Udyog Vihar, Check out this Call Center Supervisor Job vacancy in Udyog Vihar. FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions.

Through the depth and breadth of our solutions portfolio, global capabilities, and domain expertise, FIS serves more than 20,000 clients.

Your Duties And Responsibilities as a Call Center Supervisor

  • Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
  • Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
  • Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
  • Ensures adequate phone coverage including making decisions regarding scheduling changes.
  • Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
  • Serves as an escalation point for resolving the most difficult customer issues.
  • Acts as an escalation point for resolving the most difficult customer issues.
  • Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
Job Details  
Company Name : Fidelity National Information Services
Location : Udyog Vihar
Job Type : Full-Time

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