Website Accenture
A job opportunity has arisen for an Application Support Engineer in Bengaluru at Accenture. The successful candidate will be responsible for providing technical support to clients, troubleshooting and resolving application issues, and ensuring system availability. If you have the required qualifications and experience, apply now!
Duties and Responsibilities
- L1 Service Desk Call taking profile
- Respond to the issues reported by customers predominantly through voice and emails, chat, etc
- Identity, investigate, and diagnose the issue
- Provide resolution to customers based on in-scope processes
- Follows the incident life cycle as defined by the process
- log the incident – categorize and document
- resolve or assign the incident to the relevant assignment group
- Achieve client and Accenture-defined targets.
Q: What are the Benefits & Perks of the Job?
A: Benefits and perks of this job include 24x7 Support, mostly night shifts, and rotation, 5 days working per week with two weekly offs based on the roster, and flexibility to work on weekends and Indian holidays.
Q: What Experience is Needed?
A: 1–2.5 years of work experience is preferred, with at least one year of experience in the service desk domain supporting global customers.
Conclusion: This Application Support Engineer role is a great opportunity for individuals who have 1–2.5 years of experience and have a Bachelor‘s degree. With excellent verbal and written communication skills in English, individuals can benefit from 24x7 Support, mostly night shifts, and rotation, 5 days working per week with two weekly offs based on the roster, and flexibility to work on weekends and Indian holidays. This role is a great way to gain experience and develop technical skills, so don‘t miss out on this amazing opportunity!