If you are looking for a job in Farrukhabad, this Customer Support Specialist position at Amazon may be the perfect fit for you. With the opportunity to assist customers with technical problems and use your experience in customer care, this job offers a chance to build meaningful relationships and provide tailored solutions to customers. With the requirement of only 6 months of experience in a BPO and the ability to work from home, this job is a great opportunity for anyone looking to start their career in Farrukhabad. Apply now and join the Amazon team.
Q: What is the job?
A: The job is for a Customer Support Specialist to assist customers with technical problems when using our products and services.
Q: What are the responsibilities of the job?
A: The responsibilities include identifying customer needs and helping customers use specific features, analyzing and reporting product malfunctions, and updating our internal databases with information about technical issues and useful discussions with customers.
Q: What are the requirements for the job?
A: The requirements include experience as a Customer Care Professional, the ability to build meaningful relationships through consultative questioning, the ability to handle calls from customers requiring assistance with billing doubts and clarification, the ability to provide tailored resolutions on all calls, and the ability to follow the support security policies and high Call quality requirements while handling customer queries. The candidate must also be capable of finding their own solutions in a Knowledge base, adhere to schedules, be goal-oriented, and be able to guide customers on communication devices and technical issues based on provided guidelines.
Q: Is the job location specific?
A: Yes, the job is located in Hyderabad, and candidates outside of Hyderabad will need to relocate there for the job.
Q: What is the qualification requirement for the job?
A: The qualification requirement is a minimum of 6 months of experience in a BPO, and candidates must be an Under Graduate, Graduate, or Post Graduate.