Amazon Jobs in Dewas/ Voice & Chat Support

Website Amazon

If you are looking for jobs in Dewas, this job at Amazon may be a perfect fit for you. As a customer care professional, you will have the opportunity to evaluate and analyze account information and recommend tailored solutions to customers, reinforce the benefits of the brand by providing relevant offers, and build meaningful relationships with customers. The job offers a rotational shift and five days of work per week, with the option to work from home for the first week after joining. If you have at least six months of experience in BPO and meet the other requirements, we encourage you to apply for this exciting opportunity at Amazon in Dewas.

Q: What is the job?
A: The job is a customer care professional position at Amazon in Dewas.

Q: What are the responsibilities of the job?
A: The responsibilities of the job include processing orders, forms, applications, and requests; keeping records of customer interactions, transactions, comments, and complaints; communicating and coordinating with colleagues as necessary; and providing feedback on the efficiency of the customer service process.

Q: What is the shift and schedule for this job?
A: The shift is rotational and the schedule is five days per week with two days of the rotational week off.

Q: What are the requirements for this job?
A: The requirements for this job include being a customer care professional with experience in evaluating and analyzing account information and recommending tailored solutions to customers. Candidates should be able to build meaningful relationships with customers through consultative questioning, handle calls from customers requiring assistance on billing doubts and clarification, provide tailored resolutions on all calls applicable, follow the support security policies and high call quality requirements, be able to find solutions in a knowledge base, adhere to schedules and attendance, be goal-oriented, and have experience in guiding customers on communication device technical issues.

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