Website VodafoneIdea
If You are Looking for Jobs in Kolkata, Check out this AGM – IP Operations Job vacancy in Kolkata. Responsible for Circle IP/MPLS-based transport network operationalization, product capability validation, sign-off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to the next level for mobile internet services, products
Your Duties And Responsibilities as an AGM – IP Operations
- Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP, IN, RECC, 2G/3G/4G, MoRAN, etc. (Core Service Availability – 99.995)
- Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision. (Network Availability -99.995, Service Availability – 99.995)
- Spare Management and Ensuring fault within MTTR.
- Drive operations excellence for networks & services with stringent SLA compliance by implementing industry best practices, tools, and systems. Ensure service performance & quality through service improvement plans and regular service audits.
- Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across– OOKHLA, TRAI)
- Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
- Quality Management & Optimization – KPIs, Benchmarking, and Optimization of IP/MPLS
- Define service performance KPIs and benchmark with industry. Periodic review of SLAs for the competitive market offering. Engage with CTO, and Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
- Efficient governance of managed services partner engagement at strategic and operational levels to ensure best-in-class service experience to customers. Governance of OEMs & other off-net service providers.
Job Details Company Name : VodafoneIdea Location : Kolkata Job Type : Full-Time