AGM – IP Operations Job in Kolkata | VodafoneIdea Careers

Website VodafoneIdea

If You are Looking for Jobs in Kolkata, Check out this AGM – IP Operations Job vacancy in Kolkata. Responsible for Circle IP/MPLS-based transport network operationalization, product capability validation, sign-off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to the next level for mobile internet services, products

Your Duties And Responsibilities as an AGM – IP Operations

  • Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP, IN, RECC, 2G/3G/4G, MoRAN, etc. (Core Service Availability – 99.995)
  • Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision. (Network Availability -99.995, Service Availability – 99.995)
  • Spare Management and Ensuring fault within MTTR.
  • Drive operations excellence for networks & services with stringent SLA compliance by implementing industry best practices, tools, and systems. Ensure service performance & quality through service improvement plans and regular service audits.
  • Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across– OOKHLA, TRAI)
  • Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
  • Quality Management & Optimization – KPIs, Benchmarking, and Optimization of IP/MPLS
  • Define service performance KPIs and benchmark with industry. Periodic review of SLAs for the competitive market offering. Engage with CTO, and Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
  • Efficient governance of managed services partner engagement at strategic and operational levels to ensure best-in-class service experience to customers. Governance of OEMs & other off-net service providers.
Job Details  
Company Name : VodafoneIdea
Location : Kolkata
Job Type : Full-Time

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