Accenture is hiring an Application Tech Support Practitioner to join their team in Kolkata. If you have experience with IT solutions and system development, this is the perfect role for you! Apply now to join the world‘s leading professional services company and be part of its success!
Duties and Responsibilities
- L1 Service Desk Call taking profile
- Respond to the issues reported by customers predominantly through voice and emails, chat, etc
- Identity, investigate, and diagnose the issue d: Provide resolution to customer based on in-scope processes
- Follows the incident life cycle as defined by the process – log the incident – categorize and document – resolve or assign the incident to the relevant assignment group
- Achieve client and Accenture-defined targets
Q: What are the benefits and perks of the job?
A: Benefits include 24x7 support, flexible working hours, and 5 days working per week with two weekly off based on roster.
Q: What are the educational qualifications needed to apply?
A: A Bachelor‘s degree is required to apply for this role.
Conclusion: This is an exciting opportunity to join a world–class organization and gain valuable experience in a fast–paced and challenging environment. With the right skills and experience, this position can lead to a successful and rewarding career. So, don‘t miss out and apply today!